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Shipping and Return Policy

 

Last Updated: January 20, 2025

At ARTI, we are committed to providing a smooth shopping experience. Please review our Shipping and Return Policy below to understand how we handle orders, deliveries, and returns.


1. Shipping Policy

1.1 We offer free shipping for orders over $80 within the United States. International shipping policies vary and will be disclosed at checkout.

1.2 Orders will be dispatched within 5 business days. Customers will be promptly notified with an updated timeline in the event of a delay. Delivery times are influenced by factors such as carrier schedules, weather conditions, and customs processing for international orders, which are beyond our control. We are not liable for delays caused by these or other unforeseen circumstances.

1.3 We are not responsible for shipping delays caused by carriers, natural events, or other circumstances beyond our control.

1.4 Risk of loss or damage passes to the customer once the package is delivered to the carrier.


2. Return Policy

2.1 Eligibility for Returns

  • Returns are accepted within 60 days of delivery, provided the product is unused, in its original packaging, and in the same condition as when delivered.
  • Products damaged due to customer misuse, negligence, or improper handling are not eligible for return or refund.

2.2 Return Request Requirements

  • To initiate a return request, customers must contact us within the eligible timeframe.
  • Customers must provide photographic evidence clearly showing the defect or damage and include a description of the issue.
  • Failure to provide adequate documentation may result in the denial of the return request.

2.3 Non-Refundable Items

  • Custom orders and sale items are non-refundable unless defective upon receipt.

2.4 Shipping Costs for Returns

  • Shipping fees for returns are non-refundable unless the return is due to a defect or error on our part.
  • Customers are responsible for return shipping costs unless otherwise stated.

2.5 Refund Process

  • Approved returns will be processed within 60 days after the returned item is received.
  • Refunds will be issued to the original payment method.

3. Contact Information

For shipping or return inquiries, please contact us at:

ARTI
10625 Newkirk St., Suite 700, Dallas, TX, 75220
Email: hello@playwitharti.com


By purchasing from ARTI, you acknowledge that you have read, understood, and agree to this Shipping and Return Policy.

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