PRIVACY POLICY

ARTI Pickleball
Last updated: October 27, 2025

1. Introduction / Scope
We respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit playwitharti.com, make a purchase, interact with our social channels, or otherwise engage with ARTI Pickleball (“ARTI,” “we,” “us,” or “our”).
By using our site or giving us your information, you agree to this Privacy Policy.

2. Information We Collect
We collect information in a few ways:

(a) Information you give us directly

Contact details (name, email address, phone number, shipping/billing address).
Order details (products you buy, sizes, preferences).
Messages you send us (customer service requests, emails, DMs).
Marketing preferences (whether you opted in to emails/texts).

(b) Payment information
When you check out, payment information (credit/debit card number, billing info, etc.) is collected and processed by our third-party payment processors. We do not store full card numbers on our servers.

(c) Device/usage data
When you visit our site, we and our service providers may automatically collect technical data such as:

IP address, browser type, device type, operating system, time zone
Pages you view, links you click, products you look at, time spent on pages
The site or ad that brought you to us
We may use cookies, pixels, tags, scripts, and similar technologies to collect this information.

(d) Social / marketing interactions
If you interact with us on social media platforms or via digital ads, we may receive certain profile info, engagement info, or analytics from those platforms, depending on your privacy settings with them.

3. How We Use Your Information
We use the information we collect to:

Process and deliver your orders (including shipping and tracking updates).
Communicate with you about an order, a delivery, or a return.
Provide customer support.
Operate, maintain, and improve our website, products, and services.
Show you relevant content and promotions, including retargeted or interest-based ads.
Run analytics so we understand what products people like, what pages convert, and how to make the site perform better.
Detect, investigate, or prevent fraud, abuse, security risks, or violations of our Terms.
We may also use your information for any purpose we describe at the time we collect it, or for any other purpose with your permission.

4. Cookies and Tracking Technologies
We (and our partners) use cookies and similar tools to:

Keep your shopping cart active
Remember your preferences
Understand site traffic and performance
Personalize marketing and measure ad results
Most browsers let you block or delete cookies. If you block cookies, some parts of the site may not work correctly (for example, checkout or saved cart).

5. How We Share Information
We do not sell your personal information for cash. We do share certain information with trusted service providers so we can run the business. Examples:

Payment processors and fraud prevention services
Shipping and logistics partners (to deliver your order)
Email / SMS marketing platforms (to send newsletters or promotions if you opted in)
Advertising / analytics partners (to measure performance and show relevant offers)
Customer support tools (to respond to your questions)
We may also share information if required by law, to respond to legal requests, to protect our rights, or in connection with a business transaction (for example, merger, financing, or sale of assets).
We expect any service provider who receives personal information from us to protect it and to only use it to perform services for us.

6. Your Choices
(a) Marketing emails/texts
You can unsubscribe from marketing emails by using the “unsubscribe” link at the bottom of any marketing email we send.
If we offer SMS/text marketing, you can opt out by following the instructions in the text.
We may still send transactional messages about your orders, shipping updates, returns, or account — even if you opt out of marketing.

(b) Cookies / analytics
You can adjust cookie settings in your browser or device. You can also use built-in ad preference tools provided by major platforms to control personalized ads.

(c) Updating your information
If you need to update your contact information or request that we correct something, email us at hello@playwitharti.com.

7. Data Retention
We keep personal information for as long as needed to:

Fulfill the purposes described in this Privacy Policy,
Complete a transaction you requested,
Comply with law, resolve disputes, enforce agreements.
When information is no longer needed, we will take reasonable steps to delete it or de-identify it.

8. Security
We use reasonable physical, technical, and administrative safeguards designed to protect personal information against loss, misuse, and unauthorized access.
No online system is 100% secure. We cannot guarantee absolute security of information transmitted to or from our site.

9. Children’s Privacy
Our site is not directed to children, and we do not knowingly collect personal information from anyone under the age of 13. If you believe a child under 13 gave us personal information, contact us and we will delete it.
If you are under the age of majority where you live, please get permission from a parent or legal guardian before using the site or making a purchase.

10. International Visitors
If you access our site from outside the United States, please understand that your information may be transferred to, processed, and stored in the United States and other countries. Data protection laws in those locations may be different from the laws where you live.
By using the site, you consent to this transfer.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top.
If you continue to use the site after we post an update, you are agreeing to the revised policy.

12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, you can reach us at:
hello@playwitharti.com
ARTI Pickleball
10625 Newkirk St., Suite 700
Dallas, TX 75220 USA